How do I view email headers?

Full e-mail message headers provide key information when trying to track down an email problem. This guide will show you how to view the full header in several popular e-mail clients and online e-mail services. Once the full headers are in view you can copy and paste them for your own reference or in an e-mail to our Support Department when requesting technical assistance regarding any email issues.

RoundCube Webmail

  • Open the message in question by clicking on it in the list of messages.
  • Click on the More link in the top menu.
  • Click on Show Source menu option.
     

Outlook Express 5 and 6

  • Right click on the message and click on Properties
  • Click on the Details tab and click the Message Source button.

 


Windows Mail (Vista) and Windows Live Mail (Windows 7)

  • In the list of messages, right-click on the message in question and choose Properties.
  • In the Properties window click on the Details tab.
  • The headers will be displayed in the section labeled Internet headers for this message.

 


Outlook 98, 2000, and 2003

  • Open the message in its own window by double clicking on it in the list of messages.
  • Click on View, then Options in the message’s menu bar.
  • Near the bottom of the Options screen is a section labeled Internet Headers that contains the full message headers.

 


Outlook 2007 and above

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the window click the small arrow just to the right of Options.
  • The Message Options screen contains a section labeled Internet headers.

 


Mozilla Thunderbird

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, select View, then Headers, and click All.
  • Alternatively, try clicking on View followed by Message Source.

 


Mac Mail

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, click on View, then Message, then Raw Source.

 


Entourage 2004

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, click on View and then Internet Headers.

 


Entourage 2008

  • Open the message in its own window by double clicking on it in the list of messages.
  • In the menu bar, click on Message and then Internet Headers.

 


Gmail

  • Open the message in question by clicking on it in the list of messages.
  • Click on the small downward facing arrow next to the Reply button at the top right of the message.
  • On the menu that appears click on Show original.

 


Yahoo

  • Open the message in question by clicking on it in the list of messages.
  • Click on the link marked Full Headers.

 


Windows Live Hotmail

  • Right click on the message in question while viewing the list of messages.
  • On the menu that appears click on View Source.

 


Hotmail Classic

  • While in the main interface click on Options, then Preferences.
  • Scroll down to the Headers section and select Advanced Headers.
  • The classic view will now display full headers when viewing messages normally.

 


 

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